RETURN POLICY

SECTION 1 - RETURNS & EXCHANGES
We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns and exchanges under the following conditions:

- Items must be returned within 30 days of the delivery date.
- Products must be unused, in original packaging, and in resellable condition.
- Proof of purchase (order confirmation or receipt) is required.
- Certain items such as [non-returnable items like perishable goods, customized products, gift cards, etc.] are not eligible for return.

If your item meets the above criteria, you may request a return by contacting us at matchaia2024@gmail.com.


SECTION 2 - HOW TO INITIATE A RETURN
To start the return process, follow these steps:

1. Contact us at matchaia2024@gmail.com with your order number and reason for return.
2. We will provide you with a return authorization and shipping instructions.
3. Pack the item securely and send it back to us using a trackable shipping method.
4. Once received, we will inspect the item and process your refund or exchange.

📌 Please Note:
- Customers are responsible for return shipping costs, unless the return is due to our error or a defective product.
- We recommend using a trackable shipping service to ensure your return is received.

SECTION 3 - REFUNDS
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

- Approved refunds will be processed within 5-7 business days back to your original payment method.
- If a refund has not been received after 10 business days, please check with your bank or payment provider.

Partial Refunds may be granted in cases where:
- The returned item is not in its original condition.
- Items are returned after the 30-day window.

SECTION 4 - EXCHANGES
If you need to exchange an item for a different size, color, or variant:
- Follow the return process above and indicate that you would like an exchange.
- Once your return is approved, we will send out the replacement item.
- If the item is no longer available, we will issue a refund or store credit.


SECTION 5 - DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
- A photo of the damaged item.
- Your order number.

We will review your request and offer a replacement, refund, or store credit, depending on the situation.


SECTION 6 - LATE OR MISSING REFUNDS
If you haven’t received a refund yet:
1. Check your bank account – refunds can take several business days to process.
2. Contact your credit card company – it may take additional time before your refund is officially posted.
3. If you’ve done this and still haven’t received your refund, please reach out to us at matchaia2024@gmail.com .

SECTION 7 - CANCELLATIONS
- Order cancellations can be requested within 24 hours of purchase if the order has not yet been shipped.
- If your order has already been processed or shipped, you must follow the return process.

SECTION 8 - CONTACT INFORMATION
If you have any questions or concerns about our Return Policy, please contact us at:

📧 Email: matchaia2024@gmail.com
📍 Address: Jade Leaf Matcha
[Re: Privacy Compliance Officer]
3213 W. Wheeler St #150
Seattle, WA, 98199