SECTION 1 - SHIPPING PROCESSING TIME
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. If we experience a high volume of orders, shipments may be delayed by a few days. If there is a significant delay, we will notify you via email.
SECTION 2 - SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
- Shipping MethodEstimated Delivery TimeCostStandard Shipping5-7 business daysCalculated at checkout Expedited Shipping2-3 business daysCalculated at checkoutOvernight Shipping1 business dayCalculated at checkout
- Delivery delays may occasionally occur due to factors beyond our control (e.g., weather conditions, carrier delays, customs processing).
SECTION 3 - INTERNATIONAL SHIPPING
We offer international shipping to certain countries. Shipping costs and estimated delivery times will be displayed at checkout. Customs, Duties & Taxes: Your order may be subject to import duties, taxes, or customs fees imposed by your country. These charges are not included in our prices and are the buyer’s responsibility.
SECTION 4 - ORDER TRACKING
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through our carrier’s website. If you haven’t received a tracking number within 3 business days, please contact us at matchaia2024@gmail.com.
SECTION 5 - LOST OR STOLEN PACKAGES
We are not responsible for lost or stolen packages after they have been marked as "Delivered" by the carrier. However, we recommend taking the following steps:
- Check with neighbors or household members.
- Verify the shipping address provided at checkout.
- Contact the carrier (e.g., UPS, FedEx, USPS) for further information.
- If your package is lost in transit, please contact us at matchaia2024@gmail.com so we can assist in filing a claim.
SECTION 6 - INCORRECT SHIPPING INFORMATION
It is the customer's responsibility to provide the correct shipping address at checkout. If an incorrect address is provided:
- Before Shipment: Contact us immediately at matchaia2024@gmail.com to correct the address.
- After Shipment: We cannot change the shipping address once the order is in transit. If the package is returned to us, the buyer will be responsible for additional shipping costs.
SECTION 7 - DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at matchaia2024@gmail.com with:
- A photo of the damaged item and packaging.
- Your order number.
- We will assess the issue and offer a replacement, refund, or store credit, depending on the situation.
SECTION 8 - RETURNS & EXCHANGES
Please refer to our Return & Refund Policy or matchaia2024@gmail.com for details on returning items.
SECTION 9 - HOLIDAY SHIPPING
During peak holiday seasons, please allow for additional time for order processing and delivery. We recommend placing orders early to avoid potential delays.
SECTION 10 - CHANGES TO THIS SHIPPING POLICY
We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting on our website.
QUESTIONS AND CONTACT INFORMATION
If you have any questions about our Shipping Policy, please contact us at:
📧 Email: matchaia2024@gmail.com
📍 Address: Jade Leaf Matcha
[Re: Privacy Compliance Officer]
3213 W. Wheeler St #150
Seattle, WA, 98199